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Contact Page & Privacy Policy

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If you would like further information about training courses or bespoke training please contact Lisa to discuss your training needs. 

Lisa is now taking on private clients online.  Unfortunately, she is not able to offer evening appointments. To make an appointment, or to discuss your situation in confidence, please contact her for more information.

Counselling Supervision
Lisa is now taking on qualified counsellors online. Please contact her to discuss your needs if you would like to explore the possibility of working together. She would also welcome contact from health, education and social care professionals who are also seeking supervision.
Phone: 0777 300 78 94

Privacy Policy

I, Lisa Mass take your privacy seriously and will only use your personal information to contact you so that I can provide the services you have requested from me. Please read the following carefully to understand my views and practices regarding your personal data and how I will treat it. By visiting http://www.lisamasscounselling.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 1998 (the Act), the data controller is: Lisa Mass, Wendover HP22 6BL.

I am committed to protecting your privacy in accordance with the Data Protection Act 1998 and GDPR. Under these Acts, I have a legal duty to protect any information I collect from you. I take appropriate security measures to safeguard your data and apply security standards & controls to prevent any unauthorised access to it.

When you visit this website, I do not use cookies for collecting personal information and will not collect any information about you unless you contact me by email, telephone or by post. If you send me an email message or complete an on-line form, your email/postal address and any information you provide is used to deal with and respond to your query or comments. This information will only be disclosed to me in order to deal with or respond to your message. Please let me know if you would prefer that I did not store such data in your case.

Information I may collect from you:

I may collect and process the following data about you: Information you give me. You may give me information by corresponding with me by phone, email or otherwise. The information you give may include your name, address, email address and phone number, personal description, medical history, training needs. Please let me know if you would prefer that I did not store such data in your case.

Information I collect about you

With regard to each of your visits to the website, it may automatically collect, as most websites do, the following information:

1. technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

2. information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); pages you viewed or searches you carried out; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Uses made of the information

I use information held about you in the following ways:

1. to carry out my obligations arising from any contracts entered into between us relating to training, counselling & supervision consultations and to provide you with the information and services that you request from me;

2. to notify you about changes to my services;

Information I collect about you in a counselling session and how it is used

Upon starting counselling, basic personal information will be collected for contact and identification reasons. During counselling meetings, an assessment of your psychological health will be completed, and notes will be taken after sessions. These will include personal and sensitive details about your life. The assessment and notes are used solely for the delivery of a therapy service to you.

Your therapy and personal information is kept securely. Information but not names will be shared with my supervisor who is also accredited and who regularly reviews my practice. Confidentiality will be broken if I have concerns that you or anyone else is at risk. If this occurs it will be discussed in the session where possible, and actions or recommendations will be discussed and documented in your notes.

Disclosure of your information

Information that is disclosed to other parties is only upon commencement of a therapy contract and on the conditions as specified in the Counselling Agreement.

Information I collect about you in a supervision session

During the supervision sessions, themes, specific focus and process notes will be taken. The notes are used solely for the delivery of a supervision service to you.

Information I collect about you when you undertake training

will be kept for up to three years after the completion of the course, so that I can notify you of any additional relevant training opportunities. It will be then deleted or destroyed as applicable, unless you request to remain on the database for longer

The information you supply on your application form

The content of your portfolio will be kept for up to one calendar year after the submission date so that it is available for inspection by the OCN external moderator, after which time, it will be destroyed.

Where I store your personal data

Once I have received your information, I will use strict procedures to protect your data on my systems.

Your rights

Your personal data will not be used for marketing purposes, nor shared with any third parties. I will not share any of your confidential medical information with any third parties unless I am instructed or permitted to do so by you or are required to do so by law.

You have rights relating to the information I hold to verify the accuracy or to ask for them to be supplemented, deleted, updated or corrected. You have the right to request a copy of the information that I hold about you. If you would like a copy of some or all of your personal information, please email or write to me via the contact details stated on this website. Information will be provided to you within 30 days. I want to make sure that your information is accurate and up to date. You may ask me to correct or remove information you think is inaccurate. You have a right to request the transfer of your data to another individual or company.

Sharing of data

I store client contact details on my personal computer, which requires a password before data can be accessed. Please let me know if you would prefer that I did not keep such data in your case. Your contact details are only seen by me. I use conventional domestic email, which like all such services is not specially encrypted. If you are concerned about the breaches of privacy that might potentially occur in any such system, then please do not mail sensitive information, or choose an alternative means of communication. Call me on 07773 007894 if you prefer. On rare occasions where your information needs to be shared with 3rd parties, I will explicitly ask your consent before doing so, and the data will be sent to 3rd parties securely.

Security of your data

Information will be kept securely and confidentially in line with the data retention policy as stated above. All paper notes are kept in a secure, filing cabinet and stored within a secure building. All digital information is stored on a single domestic computer, which is password protected and stored within a secure building. My mobile phone is encrypted.

Lawful basis for processing your information

The lawful basis for my holding and using your information is in relation to the delivery of a contract to you as a health care professional. As a senior accredited member BACP, I operate under a strict code of confidentiality.

Any changes I may make to this privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back to see any updates or changes to this privacy policy.